Terms of Service

1. Introduction

Welcome to NeroView AI Platform ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered research platform, including our website, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Acceptance of Terms

By creating an account or using our Services, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into this agreement
• You will comply with all applicable laws and regulations
• All information you provide is accurate and current

3. Account Registration and Security

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, complete, and current information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, illegal activities, or other reasons at our discretion. You may also terminate your account at any time through your account settings.

4. Use of Services

4.1 Permitted Use

You may use our Services for:

• Creating and conducting research studies
• Collecting and analyzing participant responses
• Managing research projects and data
• Collaborating with team members
• AI-powered interviews and insights

4.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Collect personal data without consent
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm others
• Impersonate any person or entity
• Reverse engineer or decompile our Services

5. Intellectual Property Rights

5.1 Our Content

All content, features, and functionality of our Services (including but not limited to text, graphics, logos, software, and design) are owned by NeroView AI Platform and protected by copyright, trademark, and other intellectual property laws.

5.2 Your Content

You retain ownership of all content you create, upload, or share through our Services ("User Content"). By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and process your User Content solely to provide and improve our Services.

5.3 Research Data

You own all research data collected through our platform. We will not share, sell, or use your research data for any purpose other than providing the Services unless required by law or with your explicit consent.

6. Payment and Subscriptions

6.1 Pricing

Our Services are offered on a subscription basis. Current pricing is available on our website and may be changed at any time with notice to existing subscribers.

6.2 Billing

By subscribing to our Services, you agree to pay all applicable fees. Payments are processed through our third-party payment provider. You authorize us to charge your payment method on a recurring basis according to your subscription plan.

6.3 Refunds

Refunds are handled on a case-by-case basis. Please contact our support team if you believe you are entitled to a refund. We reserve the right to determine refund eligibility.

6.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period. No refunds will be provided for partial billing periods.

7. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

8. AI and Machine Learning Features

Our Services include AI-powered features for conducting interviews, analyzing responses, and generating insights. You acknowledge and agree that:

• AI-generated content may contain errors or inaccuracies
• You are responsible for reviewing and validating AI outputs
• AI features are provided "as is" without guarantees of accuracy
• You should not rely solely on AI-generated insights for critical decisions
• We do not use your data to train or improve AI models

9. Disclaimers and Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that our Services will be uninterrupted, secure, or error-free. We are not responsible for any damages resulting from your use of our Services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEROVIEW AI PLATFORM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for any claims arising from your use of the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless NeroView AI Platform, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our Services. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which NeroView AI Platform is registered, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NeroView AI Platform regarding your use of our Services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time without notice.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at: